Support
Our dedicated support team is here to assist with any questions or issues. Send us a detailed email and we’ll get back to you within 24 hours.
Email Support
Common Questions
How do I start a fast?
Open Fastiya, select your fasting protocol (e.g. 16:8 or 18:6), and tap “Start Fast”.
How do I stop or end a fast early?
Tap the active timer on the home screen and press “End Fast”.
What are the metabolic states?
Fastiya tracks six metabolic phases as your fast progresses: Digesting (0–2h), Absorbing (2–4h), Fat Burning (4–8h), Ketosis (8–16h), Deep Ketosis (16–24h), and Deep Repair (24h+).
Is my health data shared with anyone?
No. Your fasting data stays on your device and is never sold or shared with third parties.
How do I cancel a subscription?
Go to iOS Settings > Your Name > Subscriptions, find Fastiya, and tap Cancel Subscription.
How do I restore my purchase?
On any paywall screen, tap “Restore Purchases” and sign in with the same Apple ID you used originally.